We bought the pair of bikes, A1 and A2. The A1 arrived early and the A2 two days later. Both ahead of schedule. They are heavy in the boxes and out, but the packing is incredible and itself quite heavy. So if you are not in good shape, you'll need help with it.
Assembly is fairly easy if you are fairly handy with tools, which they provide. The hardest part of assembly is done. There is an excellent assembly video on the AIPAS website under support. It is much better than written instructions. However, even with that, there are things left out. Like, no instructions I have found for controls. Also, there is a switch on the battery. Does it need to be on or off? And in which position is it on or off? I believe the battery switch needs to be on for the bike to work. Another good point, the parts don't come in pieces. Each bolt, nut, bracket, etc. is on the bike, not in a bag. That facilitates assembly a lot. With the video, you should have a few problems.
One must turn the bike upside down and then, after some installation, turn it right side up. Again, the bike is heavy. So have help or be strong.
As for its weight, the bike is obviously well-built and strong. The large tires and thus wheels are another reason for its weight. Once finished, it rolls easily. I could not test ride mine (man's bike see below), however, did ride my significant others which is the women's bike, slightly smaller and step through. It rides well, the assist is quite good and strong quick response. Gears shift smootly, and while I have no hills nearby (I live in Florida) I believe it will handle most hills well.
The problem was that the bike lacked two parts: the nut and flange washer for the right front. I called, and it is being shipped from China, so I have to wait. Seems they'd have parts like that in the U.S. I have searched all over our town for the parts. The nut is a 10m, but it is not a 1.5 thread, which Home Depot, Lowe's and ACE have. I have one other place I can look. However, I doubt I'll find black even if they have the right size and thread.
I spoke with Customer service twice and emailed three times. The first person spoke accented English but was understandable and understood me. She was quite helpful. The second had very heavy accent and was difficult to understand and I didn't think she understood me well. ON email, they claimed they could not find my order, although I copied and pasted it from Amazon's site. They asked for a photo of the location for the part and a screenshot of the order. SInce there is only one nut and flange washer on the right side of the front wheel that is needed, I saw not need for either. Once they got it they arranged to send it. Probably wont see it for a week.
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